ORIGIN:

Saulsville

DESTINATION:

Pretoria

DATE & TIME:

Trip Cost

R5,50

STATUS:

Train Leaving in

TRAIN SLIDESHOW

Metrorail Schedule

Available Routes

Real-Time Updates

All trains running on time

Passenger Information

No alerts at this time

Safety & Security

All systems operational

Train Number	Route	Departure Time	Arrival Time	Status	Fare

Route Map

Frequently Asked Questions

Didn't find your answer?

Contact our customer support team:

Phone: 081 411 6588

Email: support@metrorail.co.za

Live Chat: Available 6am-10pm

METRORAIL RULES AND REGULATIONS

The following points represents the rules of Metrorail that should be followed by passengers a failure to follow these rules shall result in prosecution or fine.Please read through these guidelines with understanding or report to your fellow officer for any assistance.

Rules

DO:

Use headphones:Keep the noise from personal audio and video devices at a level that doesn't disturb other passengers.
Board and exit properly:Allow passengers to exit the train befoere you attempt to board.Stand back from the platform edge especially when the train is arriving.
Be considerate:Offer your seat to those who need it more,such as senior citizens or people with disabilities.Be mindful of others and thier space.
Dispose of waste properly:Use designated bins for trash and recycling.
Follow instructions:Pay attention to announcements and instructions from the Metrorail staff or security personnel.
Report unattended packages:Alert a transit police officer, station manager if you see any unattended packages.
Maitain calm in emergencies:Follow instructions and try to remains calm during emergencies.
Mind the gap:Be mindful of the gap between the train door and the platform edge when entering or exiting.

DON'T DO:

Eat,drink,smoke or litter:These actions are not permitted on Metrorail trains or in stations.
Obstruct train doors:Do not try to block or force train doors open.
Touch train doors:Avoid touching the train doors while they are opening or closing.
Lean against train doors:This is a safety hazard and is not allowed.
Run in the station:Running is not permitted in the station area.
Sit on the platform edgeThis is dangerous and is not permitted.
Walk on the trackbed:Walking on the trackbed is strictly prohibited.

About Metrorail

Metrorail has been serving the community since 1990, providing safe, reliable, and affordable rail transportation across the region.

Our Mission

Punctual and reliable
Safe and secure
Environmentally friendly

60+

Daily Trips

1M+

Monthly Passengers

Our Team

Nsovo

CEO

Oageng

Operations Director

Kagiso

Safety Officer

Audrey

Customer Service

Tshepo

Technical Director

Raei

Marketing & Communications Officer

Contact Us

Phone: 081 411 6588

Email: info@metrorail.co.za

Contact Us

MetroRail Terms & Conditions

1. Introduction

Welcome to Metro Rail. By using this website, mobile application, or any other service provided by Metro Rail, you agree to abide by the following Terms and Conditions. These terms govern your access to and use of all Metro Rail services, including purchasing tickets, checking schedules, and using our trains.

2. Ticketing and Reservations

Tickets must be purchased prior to boarding a Metro Rail train unless otherwise stated.
All fares are subject to change without notice.
Tickets are non-transferable and must be used by the individual named or encoded on the ticket.
Lost, stolen, or damaged tickets will not be replaced unless proven with valid purchase proof.

3. Passenger Conduct

To ensure safety and comfort for all passengers:

No smoking, alcohol consumption, or illegal drug use is permitted on any Metro Rail property.
Abusive, disruptive, or violent behavior will not be tolerated and may result in removal from the train and legal consequences.
Audio devices must be used with headphones to avoid disturbing others.

4. Schedules and Delays

Metro Rail makes every effort to maintain published schedules. However, delays may occur due to weather, technical issues, or other unforeseen circumstances.

Metro Rail is not liable for missed connections, appointments, or any indirect losses due to delays.
We recommend arriving at least 15 minutes prior to scheduled departure.

5. Safety and Security

All passengers are subject to security screening.
Baggage must be within the size and weight limits set by Metro Rail.
Items deemed dangerous or prohibited (e.g., explosives, flammable substances) are not allowed on board.
Emergency exits must be kept clear at all times.

6. Privacy Policy

Metro Rail collects certain personal information to process bookings and improve service. We do not sell your information to third parties.

Data is stored securely and used in accordance with data protection laws.
You may opt out of marketing communications at any time.

7. Refund and Cancellation

Refunds are only provided for tickets canceled within the allowable window as specified in the booking terms.
Service fees may be deducted from refund amounts.
No refund will be issued for missed trains due to late arrival.

8. Accessibility

Metro Rail is committed to accessibility. Special assistance is available for the elderly, people with disabilities, and pregnant women.

Please notify us in advance for any special requirements.
Designated seating and boarding areas are available at most stations.

9. Modification of Terms

Metro Rail reserves the right to change these Terms and Conditions at any time without prior notice. It is your responsibility to review them regularly.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the appropriate South African courts.

🚆Notifications

System Operational

Loading notifications...